Shipping Policy
Thank you for visiting and shopping at https://www.Branolight.com.
Our goal is to provide you with the best shipping options, no matter where you live.
Q: Does the item come with free shipping?
A: Yes, Branolight offers free express shipping on all orders.
Q: How long does delivery usually take?
A: Orders are typically shipped within 48 hours on business days. Delivery times for international orders generally range from 3 to 8 business days. Please note that occasional delays may occur.
Q: What countries do you ship to?
A: We currently ship to the following countries:
- North America: United States, Canada, and Mexico
- Oceania: Australia, New Zealand.
Q: How will my product be shipped?
A: We use express delivery services to ensure fast and secure shipping.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We strive to deliver all items in a single shipment when purchased on the same day. However, if products are purchased on different days, there is a lower chance they will be delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we are unable to change the delivery address once the product is on its way.
Q: What should I do if I receive a product that is different from what I ordered?
A: Please contact our customer support team immediately at support@brano.cn with your order ID and photos of the shipping label and the product received.
Q: I didn’t receive all the products I ordered. What should I do?
A: Please email us immediately at support@brano.cn with your order ID and photos of the shipping label, as well as the items inside the box.
Note:
Customs, Duties, and Taxes
Branolight is not responsible for any customs duties, taxes, or additional fees that may apply to your order. The customer is responsible for any fees imposed during or after shipping.
Damages
Branolight is not liable for any damage or loss incurred during shipping. If you receive a damaged product, please contact the shipping carrier directly to file a claim.
Please retain all packaging materials and damaged items before filing a claim.